What can cause a loss of communication with a PSAP?

Loss of communication with a Public Safety Answering Point (PSAP) can occur due to various factors, and one significant cause is the isolation of a central office. When a central office becomes isolated, it means that it has lost connectivity to the wider communication infrastructure that connects to the PSAP. This isolation could be due to physical damage caused by natural disasters, equipment failure, or power outages, preventing emergency calls from being routed to the appropriate responders.

While situations like increased call volume or reduced staff size can affect operational efficiency, they do not inherently lead to a loss of communication with the PSAP. Regular maintenance of the system, if conducted properly, is intended to ensure continuous operation and should not cause a loss of communication. Hence, the isolation of a central office is the most direct cause of communication disruption with a PSAP.