What is the primary function of a PSAP?

The primary function of a Public Safety Answering Point (PSAP) is to receive emergency calls and dispatch the appropriate emergency services. When a caller dials emergency numbers, such as 911 in the United States, the call is routed to a PSAP, where trained operators assess the situation and determine the necessary response. This includes sending police, fire, or medical services as required by the nature of the emergency.

While other functions, such as providing medical assistance or training, may occur within a larger emergency management framework, they are not the core mission of PSAPs. The emphasis is on efficiently handling incoming emergency calls and coordinating the immediate response, making it essential for maintaining public safety and ensuring that emergency services are deployed swiftly and effectively.